Company Policy

  1. Hetty Rose Shoes are all hand made using mainly vintage Japanese kimono fabrics where specified. These fabrics are antique and therefore sometimes the fabrics can have small marks. We always try however to work around any imperfections on the fabric. Owing to the nature of the recycled fabric each pair of shoes varies in colour and print making them truly individual.
  2. Should you wish to cancel your Bespoke order or Shoe Making Workshop after confirmation & before the day, the 50% deposit will be lost.
  3. All shoes and bags are non refundable.
  4. VAT rate stands at 20% from January 4th 2011
    Exceptions to returns policy;
    In the circumstances of a custom made Bespoke item, e.g. unusual sizing, non-standard colourway, or non-standard style modification, we reserve the right to refuse a return for a full refund or exchange. We will however discuss the situation and seek a happy settlement on behalf of all parties. All bespoke returns must be notified to us within 7 days of delivery.
  5. Privacy Policy
    Your privacy is important to us.
    Like many other websites, this site automatically collects certain information about your computer hardware and software, which cannot be used to identify you, during your visit. This information may include: your IP address, browser type, operating system, domain names, access times and referring website addresses. This information is used only for system and website administration and to provide general statistics regarding use of this website.
    If you send us email, we won't sell or pass your details to anyone else.
    If you join our mailing list, we will only use your personal information to send you details about forthcoming events and collections from Hetty Rose. We will not sell, distribute or lease your personal information to third parties unless we have your permission.

Disclaimer

This is the website of Hetty Rose Ltd, a Private Limited Company registered in England with the registered number 6243058 and VAT registration number 894237195.
Registered office & principal place of business:
45 Leghorn Road, London, SE18 1SZ, UK.